Return/ Exchange refund policy

Since most of our products are Sustainable and Handmade, products will have natural errors and variations in the color or weave and that is the speciality of the product and respect to the artisans who made it.

In case of any issue, we would urge to share the concern over an email to and we will try to resolve it on behalf of the artisans in the best of your interest.

• What can I return?

If your ordered product has any defects, quality or size issues and not as per the website details, you can choose to exchange or return the product.

• What is the procedure to exchange or return the product?

Please email the product issue along with a photo to and the next steps will be shared by GoodFactorClub depending on the concern you are facing.